YOUR FEEDBACK IS IMPORTANT TO US

At Guardian Care we are always looking for ways to improve our services, we can only do this by listening and taking on board your ideas, and by responding to your concerns.

We want to know what we’re doing right for you and the areas that we could improve, so your feedback is greatly appreciated. 

  • BY PHONE
  • BY POST
  • Online

Call our Admin Team (03) 9363 8601

Call us via the National Relay Service 133 677 

Call us via Translating and Interpreting Service (TIS) 13 14 50 

Request a hard copy of our feedback form either to your regular worker or by calling us on the numbers provided, fill it in and post it to us at:

26 Paringa Way                   Burnside, Victoria 3023

Just complete our feedback form below and click submit.

 

 

 

We Love to Hear Your Opinions Which Could Be….

 

 

Suggestions: We want to hear your ideas on how we can improve things, develop new services or do things better. This will help us to improve our services and ensure they meet your needs.

Complaints: We want to know when you’re not happy with our services. A complaint can be about a person, a service or about any unsatisfactory experience you had with Guardian Care.

Compliments: These are your thoughts on what we are doing well or may be recognition of a person you work with. By telling us what you are happy with, we can aim to continue to do these things and pass on your compliments to our staff.

 

Our Promise To You

We will take your feedback seriously and efficiently.

If your feedback is a complaint we will investigate it and respond to you within 10 working days.

We will keep you informed of the investigation’s findings and will aim to achieve a quickly and fairly resolution.

We will Keep you informed of the measures we are implementing to correct the situation.

You can remain anonymous, however if you wish to be kept informed of the investigation you will need to provide us with your contact details in our feedback form.

All the information you provide will remain confidential and will only be used by Guardian Care staff members conducting the investigation.